The Buy Motives Sales Personnel Need To Understand To Increase Sale Volumes

By Leslie Ball


In order to purchase a given item, a person is influenced by a combination of facts and the emotional states that generates the feeling of making the purchase and deciding to purchase one item as opposed to the other. The marketing team of a given business organization has the responsibility to take into account the key buy motives and use them strategically to enhance their sales within a target consumer group.

As a salesperson, it is imperative to comprehend that the buyer is not going to purchase the item as a consequence of your persuasion, however because of your capacity to arouse the right motives in them. To succeed in this, you require a profound comprehension of the impulses, the emotions, musings, and the feelings that decides the choice to buy.

The consumer purchase motives can be categorized into product buying decisions and the patronage buying decisions. Under product category, there are emotional decisions and the rational decisions. The patronage decisions are also further subdivided into emotional and rational.

The product buying motives are the factors that induce or prompt the customer to choose a particular product as oppose to the other. This may include the physical considerations such as shape, design, color, size, price, performance, package, and, dimension among others. It can also involve the physiological attraction traits of the products such as its contribution to enhance the social prestige of the user.

According to the emotional product buying motivations, the emotional factors such as affection, hunger, thirst, need tor belonging, self-esteem, pride, emulation, habit, comfort, and the desire to be distinct. The desire to appeal sexually to the others also falls under this category

The second subdivision of product purchasing inspirations is the reasonable (rational) product purchasing choices. This is when cognizant thought and rationale goes into the methodology of choice making. The choice is in view of certainties instead of feelings. Under this category, there are factors like economic and financial considerations, durability, versatility, utility, and safety issues.

The other classification is the patronage motives that mainly focus on the shop or the seller from where the customer chooses to purchase. It seeks to explain why the buyer patronizes one seller and not the other seller. This is also further subdivided into emotional patronage and the rational patronage.

In the emotional classification, the factors that make the buyer purchase the products from a particular shop without reasoning or applying his mind are discussed. These could be the shop appearance, the manner in which goods are displayed in the shop, reference by others, prestige, imitation, and habit among others.

The rational patronage motivations are those motivations that arise when the buyer patronizes one shop as opposed to others after a careful consideration. It involves careful thinking and proper reasoning before opting for one seller against the other. Some of the factors in this category include convenience, lower price by the shop, the credit facilities offered, efficiency, service offered, treatment, a wide range of products and reputation among others.

As a leader or a member of sales team, it is important to understand and use the classifications of the buying motivations to your advantage. The success of your team depends on how well you understand the consumers and be able to appeal to them. You have to appeal to appeal their motives in order to win more sales.




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